Delivery Information

Natural stone is heavy and can be easy to chip around the edges, so we pack it carefully and deliver it with the attention it deserves.

Here is how our delivery service works.

Delivery Charges

Delivery is free on all orders over £750 plus VAT to UK mainland addresses.

Orders under £750 plus VAT are charged at a flat rate of £65 plus VAT.

Deliveries to outlying areas, including the Scottish Highlands and Borders, the Isle of Wight, the Isle of Man, the Channel Islands, Northern Ireland and other remote postcodes, may be subject to a postcode-based surcharge. Any additional charge will be shown at checkout.

Lead Times

Most in-stock orders are delivered within one to three working days of cleared payment.

Larger or made-to-order items may take longer. We will always confirm the expected delivery date with you.

How Your Order Arrives

Orders are delivered on pallets by our courier partners.

Delivery is made to the kerbside and offloaded to a firm, level and accessible point as close to the property as the driver can safely reach.

Delivery beyond the kerbside cannot be guaranteed and will depend on the access available at the property.

Where possible, the courier will contact you to arrange a delivery slot.

Access

Please make sure the delivery address has clear access for a large delivery vehicle and that someone is available to receive and check the order.

Please tell us in advance about any access restrictions, including:

  • Narrow lanes
  • Vehicle weight limits
  • Gravel surfaces
  • Sloping ground
  • Restricted turning space
  • Low bridges or overhanging trees
  • Any other access constraints

Some surfaces are not suitable for the use of a pallet truck.

If the delivery point is unsuitable and the courier is unable to complete the delivery, an additional redelivery charge may apply.

Risk and Ownership

Risk in the goods passes to you upon delivery.

Ownership of the goods passes to you once we have received payment in full.

Checking Your Order

Please check your order when it arrives.

Any shortage or visible damage should be noted on the delivery paperwork and reported to us within two days of delivery. Please include photographs where relevant.

Any claim should be made in writing within 7 days of delivery, or within 28 days of dispatch in the case of non-delivery.

Please do not lay stone that is damaged, incorrect or not as expected. Laying the stone will be treated as acceptance.

Natural Variation

Natural stone varies in colour, texture and size within normal tolerances. This variation is a natural characteristic of the material and is not considered a fault.

We recommend ordering the full quantity required for a project in one transaction, as this gives the best chance of receiving stone from the same batch.

We also recommend blending pieces from several packs as the stone is laid to create a balanced and consistent overall finish.

Split Deliveries

Please order everything required for a project in a single transaction so it can be delivered together.

If you choose to split an order into separate deliveries, additional delivery charges may apply.

If we need to split a delivery, for example because an item is temporarily out of stock, you will not be charged for the additional delivery.

Questions About Delivery

For any questions about delivery, please contact us using the Unique Projects contact details:

[Telephone number]

[Email address]

[Postal address]

Delivery FAQs

How Much Does Delivery Cost?

Delivery is free on orders over £750 plus VAT to UK mainland addresses.

Orders under £750 plus VAT are charged at a flat rate of £65 plus VAT.

Deliveries to remote or outlying postcodes may be subject to an additional surcharge, which will be shown at checkout.

How Long Does Delivery Take?

Most in-stock orders are delivered within 3 – 5 days of cleared payment.

We will confirm the expected delivery date with you and let you know if any items are made to order or likely to take longer.

Will the Driver Bring the Stone Into My Garden?

Delivery is made to a firm, level and accessible point at or near the kerbside.

Delivery beyond this point cannot be guaranteed and will depend on the property, access conditions and the delivery vehicle.

Please tell us about any access restrictions in advance so we can plan the delivery appropriately.

What Should I Do if My Stone Arrives Damaged?

Please note any visible damage on the delivery paperwork and contact us within three working days of delivery.

Include photographs of the damaged stone and packaging where possible.

We will review the issue and arrange an appropriate solution.

Please do not lay damaged or incorrect stone, as laying it will be treated as acceptance.