Privacy Policy

  1. Who We Are

Unique Stone (“we”, “us” or “our”) is the data controller responsible for the personal data described in this policy.

Our registered details are:

Legal entity name: [legal entity name]

Registered address: [registered address]

Company number: [company number]

You can contact us about your personal data by emailing sales@unique-stone.co.uk or using the Unique Projects contact details below:

[Telephone number]

[Email address]

[Postal address]

  1. The Data We Collect

Depending on how you interact with us, we may collect the following personal information:

  • Your name
  • Your billing and delivery address
  • Your email address
  • Your telephone number
  • Your order and payment history
  • Messages and enquiries you send to us

If you create an account, we will also hold your account details, including an encrypted record of your password.

We may collect limited technical information about your visit to our website, including your IP address, browser type, device information and the pages you view.

  1. How We Collect Your Data

We may collect personal data when you:

  • Place an order
  • Request a sample
  • Request a quote
  • Create an account
  • Contact us
  • Sign up for our newsletter
  • Browse our website

We may also collect information through cookies and similar technologies, as explained in our Cookie Policy.

  1. Why We Use Your Data and Our Lawful Bases

We use your personal data for the following purposes:

  1. To Process and Deliver Your Orders: We use your information to process payments, arrange delivery, provide order updates and offer customer support. Our lawful basis is the performance of our contract with you.
  2. To Respond to Enquiries, Quotes and Sample Requests: We use your information to respond to questions, prepare quotations and arrange sample requests. Our lawful basis is our legitimate interests and, where relevant, taking steps at your request before entering into a contract.
  3. To Take Payment and Prevent Fraud: We use your information to process payments securely, verify transactions and prevent fraudulent activity. Our lawful bases are our legitimate interests and our legal obligations.
  4. To Send Marketing Communications: We may use your information to send marketing communications where you have asked to hear from us. Our lawful basis is your consent. You can withdraw your consent at any time.
  5. To Meet Our Legal Obligations: We may use and retain information to comply with legal, accounting and tax requirements. Our lawful basis is compliance with a legal obligation.
  6. To Improve Our Website and Services: We may use technical and usage information to understand how our website is used and improve our products, services and customer experience.Our lawful basis is our legitimate interests in developing and improving our business.

Who We Share Your Data With

    We only share personal data with trusted providers who help us operate our business, and only where they need the information to provide their services.

    These providers may include:

    • Our payment provider, such as Stripe and PayPal
    • Our delivery and courier partners
    • Our website hosting provider
    • Our email and marketing platform, such as Mailchimp
    • Our analytics providers, such as Google Analytics
    • Professional advisers, including accountants or legal advisers
    • Government bodies, regulators or law enforcement authorities where required by law

    We do not sell your personal information.

    1. International Transfers

    Some of our service providers may process personal data outside the UK.

    Where personal data is transferred internationally, we use appropriate safeguards to protect it. These may include UK-approved standard contractual clauses or another legally recognised transfer mechanism.

    1. How Long We Keep Your Data

    We keep personal data only for as long as necessary for the purposes described in this policy.

    We may retain certain information for longer where required to meet legal, accounting, tax or regulatory obligations.

    When personal data is no longer required, it will be securely deleted or anonymised.

    1. Your Rights
    • Under UK data protection law, you may have the right to:
    • Access the personal data we hold about you
    • Ask us to correct inaccurate or incomplete information
    • Ask us to delete your personal data
    • Ask us to restrict how your personal data is used
    • Object to the processing of your personal data
    • Request the transfer of your data to you or another organisation
    • Withdraw your consent where we rely on consent to process your data
    • These rights may be subject to certain legal restrictions.

    To exercise any of these rights, please email sales@unique-stone.co.uk.

    We may need to confirm your identity before responding to your request.

    1. Marketing

    We only send marketing communications where you have opted in or where we are otherwise legally permitted to do so.

    You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at sales@unique-stone.co.uk.

    Unsubscribing from marketing communications will not affect important service messages relating to your orders or account.

    1. Cookies

    Our website uses cookies and similar technologies.

    Please see our Cookie Policy for more information about the cookies we use and how you can manage your preferences.

    1. Complaints

    If you have concerns about how we collect or use your personal data, please contact us first so we can try to resolve the matter.

    You also have the right to complain to the Information Commissioner’s Office.

    Further information is available at ico.org.uk.

    1. Changes to This Policy

    We may update this Privacy Policy from time to time.

    The version in force will be the version published on this page.

    Last updated: 5th July 2026