Unique Stone
Terms and Conditions
If you have any questions, please feel free to contact us using our contact details or by emailing sales@unique-stone.co.uk.
Terms and Conditions
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About Us
These terms apply to all sales made by Unique Stone (“we”, “us” or “our”), [legal entity name], a company registered in England and Wales under company number [number], with its registered office at [registered address].
You can contact us using the Unique Projects contact details: [phone number, email address and postal address], or by emailing sales@unique-stone.co.uk.
Unique Stone is a supplier of natural stone only. We do not carry out installation. Our sister company, Unique Projects, offers design and installation as a separate service.
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These Terms
By using this website or placing an order, you agree to be bound by these terms. Please read them before ordering.
We may update these terms from time to time. The version in force will be the version published on our website when you place your order.
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Ordering
Your order is an offer to buy from us. A contract is formed only when we confirm acceptance of your order [by email or on dispatch].
We may decline an order, for example where a product is unavailable or there has been a pricing error.
If we decline an order for which payment has already been taken, we will refund it in full.
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Products and Natural Variation
Our products are natural stone. Colour, tone, texture, veining, size and thickness vary naturally from piece to piece and from batch to batch.
Product photographs and samples are indicative and show a typical rather than exact appearance. This natural variation is a characteristic of the material and is not a defect.
You are responsible for ensuring the stone is suitable for its intended purpose. We recommend ordering a sample of any range before you buy.
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Samples
Samples show the general character of a range but cannot show the full extent of natural variation.
[State sample charges and whether they are credited against an order.]
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Wastage
Because of the nature of cutting, handling and laying natural stone, we recommend ordering an additional 10% to cover wastage, cuts and natural variation.
We do not replace or credit material classed as wastage below 5% of the order quantity.
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Prices and Payment
Prices are shown in pounds sterling and are [exclusive of VAT, which is added at the prevailing rate at checkout].
Delivery is charged separately, as set out on our Delivery page.
Payment is taken [in full at the time of order]. No goods are dispatched until payment has been received.
We reserve the right to correct obvious pricing errors before dispatch.
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Delivery, Risk and Ownership
Delivery arrangements, coverage and charges are set out on our Delivery page.
Risk in the goods passes to you on delivery. Ownership passes to you once we have received payment in full.
Delivery dates are estimates. While we work hard to meet them, we are not liable for reasonable delays outside our control.
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Access and Offload
You are responsible for ensuring safe, clear access for the delivery vehicle and for telling us about any access constraints in advance.
Offload is to a firm, level point at or near the kerbside unless otherwise agreed.
If a delivery fails or is refused because of access issues, or because no one is available to receive it, a redelivery charge may apply.
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Checking Goods, Shortages and Damage
Please check your order on delivery.
Note any shortage, damage or incorrect items on the delivery paperwork and tell us within [three working days] of delivery, with photographs where relevant.
Please do not lay stone that is damaged, incorrect or not as expected. Laying it is treated as acceptance, and we cannot then accept a claim on those grounds.
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Returns and Cancellations
Your returns and cancellation rights are set out in full on our Returns and Refunds page.
In summary, consumers may cancel within 14 days of delivery, subject to the exceptions for bespoke, cut-to-order and pre-sealed items.
Faulty, damaged or incorrect goods may be returned within 30 days and will be collected at our cost.
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Trade Customers
Trade accounts are subject to separately agreed terms, including pricing and payment arrangements.
Trade customers returning goods for reasons other than a fault are subject to a 20% restocking fee.
[Add or reference your trade account terms.]
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Faulty Goods
If goods are faulty, please contact us with details and photographs.
We will offer a repair, replacement or refund in line with your legal rights.
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Our Liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
Subject to that, our total liability in connection with an order will not exceed the value of that order.
We are not liable for losses that were not foreseeable, or for the cost of laying, removing or relaying stone.
We strongly recommend inspecting all stone before it is laid.
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Events Outside Our Control
We are not liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control.
This includes supply shortages, extreme weather, industrial action and transport disruption.
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Third-Party Links
Our website may contain links to other websites, provided for convenience only.
We do not control those websites and are not responsible for their content.
You are responsible for evaluating anything you access through them.
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Intellectual Property
All content on this website, including text, images and layout, is owned by or licensed to Unique Stone and is protected by intellectual property rights.
You may view and print content for your own personal, non-commercial use.
You may not otherwise copy, reproduce or reuse it without our written permission.
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Data Protection
We handle your personal data in line with our Privacy Policy.
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Statutory Information
This website is owned and operated by [legal entity name], [registered address], company number [number], VAT registration number [number], email sales@unique-stone.co.uk.
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General
Any delay by us in enforcing a term of these terms does not waive our rights under it.
If any part of these terms is found to be invalid, the rest remains in force.
We may transfer our rights and obligations to another company.
You may not transfer yours without our written consent.
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Governing Law
These terms are governed by the law of England and Wales.
Any disputes are subject to the courts of England and Wales.
Cookies
What Cookies Are
A cookie is a small text file stored on your computer, tablet or phone when you visit a website.
Cookies help a website remember your device and preferences. They also allow us to understand how the website is used so we can improve it.
The Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to work correctly. For example, they may remember the contents of your basket and help keep your session secure.
The website cannot function properly without these cookies.
Functional Cookies
These cookies remember choices you make, such as your preferences, to provide a smoother and more personalised experience.
Analytics Cookies
These cookies help us understand how visitors use the website so we can improve its performance and content.
For example, we may use Google Analytics. The information collected is used in aggregate and does not personally identify you.
Marketing Cookies
Where used, marketing cookies help us measure and improve our advertising.
For example, we may use Meta Pixel, Mailchimp. These cookies are only set with your consent.
Managing Cookies
You can accept or reject non-essential cookies through our cookie banner. You can also change your choice at any time.
You can manage or delete cookies through your browser settings. Please be aware that disabling some cookies may affect how the website works.
More Information
For more information about how we use your personal data and your rights, please see our Privacy Policy.
If you have any questions about cookies, please email sales@unique-stone.co.uk.
Delivery
Delivery Information
Natural stone is heavy and can be easy to chip around the edges, so we pack it carefully and deliver it with the attention it deserves.
Here is how our delivery service works.
Delivery Charges
Delivery is free on all orders over £750 plus VAT to UK mainland addresses.
Orders under £750 plus VAT are charged at a flat rate of £65 plus VAT.
Deliveries to outlying areas, including the Scottish Highlands and Borders, the Isle of Wight, the Isle of Man, the Channel Islands, Northern Ireland and other remote postcodes, may be subject to a postcode-based surcharge. Any additional charge will be shown at checkout.
Lead Times
Most in-stock orders are delivered within one to three working days of cleared payment.
Larger or made-to-order items may take longer. We will always confirm the expected delivery date with you.
How Your Order Arrives
Orders are delivered on pallets by our courier partners.
Delivery is made to the kerbside and offloaded to a firm, level and accessible point as close to the property as the driver can safely reach.
Delivery beyond the kerbside cannot be guaranteed and will depend on the access available at the property.
Where possible, the courier will contact you to arrange a delivery slot.
Access
Please make sure the delivery address has clear access for a large delivery vehicle and that someone is available to receive and check the order.
Please tell us in advance about any access restrictions, including:
- Narrow lanes
- Vehicle weight limits
- Gravel surfaces
- Sloping ground
- Restricted turning space
- Low bridges or overhanging trees
- Any other access constraints
Some surfaces are not suitable for the use of a pallet truck.
If the delivery point is unsuitable and the courier is unable to complete the delivery, an additional redelivery charge may apply.
Risk and Ownership
Risk in the goods passes to you upon delivery.
Ownership of the goods passes to you once we have received payment in full.
Checking Your Order
Please check your order when it arrives.
Any shortage or visible damage should be noted on the delivery paperwork and reported to us within two days of delivery. Please include photographs where relevant.
Any claim should be made in writing within 7 days of delivery, or within 28 days of dispatch in the case of non-delivery.
Please do not lay stone that is damaged, incorrect or not as expected. Laying the stone will be treated as acceptance.
Natural Variation
Natural stone varies in colour, texture and size within normal tolerances. This variation is a natural characteristic of the material and is not considered a fault.
We recommend ordering the full quantity required for a project in one transaction, as this gives the best chance of receiving stone from the same batch.
We also recommend blending pieces from several packs as the stone is laid to create a balanced and consistent overall finish.
Split Deliveries
Please order everything required for a project in a single transaction so it can be delivered together.
If you choose to split an order into separate deliveries, additional delivery charges may apply.
If we need to split a delivery, for example because an item is temporarily out of stock, you will not be charged for the additional delivery.
Questions About Delivery
For any questions about delivery, please contact us using the Unique Projects contact details:
[Telephone number]
[Email address]
[Postal address]
Delivery FAQs
How Much Does Delivery Cost?
Delivery is free on orders over £750 plus VAT to UK mainland addresses.
Orders under £750 plus VAT are charged at a flat rate of £65 plus VAT.
Deliveries to remote or outlying postcodes may be subject to an additional surcharge, which will be shown at checkout.
How Long Does Delivery Take?
Most in-stock orders are delivered within 3 - 5 days of cleared payment.
We will confirm the expected delivery date with you and let you know if any items are made to order or likely to take longer.
Will the Driver Bring the Stone Into My Garden?
Delivery is made to a firm, level and accessible point at or near the kerbside.
Delivery beyond this point cannot be guaranteed and will depend on the property, access conditions and the delivery vehicle.
Please tell us about any access restrictions in advance so we can plan the delivery appropriately.
What Should I Do if My Stone Arrives Damaged?
Please note any visible damage on the delivery paperwork and contact us within three working days of delivery.
Include photographs of the damaged stone and packaging where possible.
We will review the issue and arrange an appropriate solution.
Please do not lay damaged or incorrect stone, as laying it will be treated as acceptance.
Refund and Returns Policy
In the unlikely event that you need to return an order or request a refund, we aim to make the process as straightforward as possible.
Below is everything you need to know about returning damaged or incorrect stone and your right to cancel an order.
Our team is always happy to help by phone or email.
If There Is an Issue With Your Product
If you believe there is an issue with your stone, please contact us before taking any further action.
It is much harder to resolve an issue once the stone has been laid. Laying stone that you believe is faulty will be treated as acceptance of the product.
If there has been a mistake with your order, or the stone arrives damaged, faulty, not fit for purpose or not as described, you have 30 days from the date of delivery to arrange a return.
Where the issue is with the product, we will arrange collection at our own cost.
If You Change Your Mind
If you are a consumer and placed your order online or by phone, you have the right to cancel your order within 14 days of delivery.
To qualify for a refund or exchange, the stone must be unused, in the same condition in which it was received and in its original packaging.
Bespoke, cut-to-order and pre-sealed items cannot be returned unless they are faulty, damaged or not as described.
If you cancel within the 14-day period, you are responsible for returning the stone to us.
We can arrange collection on your behalf, but a collection charge will apply.
We will issue your refund within 14 days of receiving the returned goods.
Restocking Fees
Retail customers are not charged a restocking fee for eligible goods returned within the 14-day cancellation period.
Trade customers returning goods for reasons other than a fault are subject to a 20% restocking fee.
How to Arrange a Return
Please contact us using the Unique Projects contact details below and provide your order details and, where relevant, photographs of the product and packaging.
[Telephone number]
[Email address]
[Postal address]
We will review the information and talk you through the next steps.
This page explains our returns policy in plain language. It does not affect your statutory rights as a consumer.
[Please have the final wording reviewed by a solicitor before publishing.]
Returns FAQs
There Is an Issue With My Product. What Should I Do?
Please contact us before laying the stone.
If the stone is damaged, faulty, not fit for purpose or not as described, you have 30 days from delivery to arrange a return.
Where the issue is with the product, we will arrange collection at our own cost.
Can I Return Stone if I Have Changed My Mind?
Yes, provided you are a consumer and contact us within 14 days of delivery.
The stone must be unused, in the same condition in which it was received and in its original packaging.
Bespoke, cut-to-order and pre-sealed items cannot be returned unless they are faulty, damaged or not as described.
You will be responsible for the cost of returning the stone.
Do You Charge Restocking Fees?
Retail customers are not charged a restocking fee for eligible goods returned within the 14-day cancellation period.
Trade customers returning goods for reasons other than a fault are subject to a 20% restocking fee.
Privacy Policy
- Who We Are
Unique Stone (“we”, “us” or “our”) is the data controller responsible for the personal data described in this policy.
Our registered details are:
Legal entity name: [legal entity name]
Registered address: [registered address]
Company number: [company number]
You can contact us about your personal data by emailing sales@unique-stone.co.uk or using the Unique Projects contact details below:
[Telephone number]
[Email address]
[Postal address]
- The Data We Collect
Depending on how you interact with us, we may collect the following personal information:
- Your name
- Your billing and delivery address
- Your email address
- Your telephone number
- Your order and payment history
- Messages and enquiries you send to us
If you create an account, we will also hold your account details, including an encrypted record of your password.
We may collect limited technical information about your visit to our website, including your IP address, browser type, device information and the pages you view.
- How We Collect Your Data
We may collect personal data when you:
- Place an order
- Request a sample
- Request a quote
- Create an account
- Contact us
- Sign up for our newsletter
- Browse our website
We may also collect information through cookies and similar technologies, as explained in our Cookie Policy.
- Why We Use Your Data and Our Lawful Bases
We use your personal data for the following purposes:
- To Process and Deliver Your Orders: We use your information to process payments, arrange delivery, provide order updates and offer customer support. Our lawful basis is the performance of our contract with you.
- To Respond to Enquiries, Quotes and Sample Requests: We use your information to respond to questions, prepare quotations and arrange sample requests. Our lawful basis is our legitimate interests and, where relevant, taking steps at your request before entering into a contract.
- To Take Payment and Prevent Fraud: We use your information to process payments securely, verify transactions and prevent fraudulent activity. Our lawful bases are our legitimate interests and our legal obligations.
- To Send Marketing Communications: We may use your information to send marketing communications where you have asked to hear from us. Our lawful basis is your consent. You can withdraw your consent at any time.
- To Meet Our Legal Obligations: We may use and retain information to comply with legal, accounting and tax requirements. Our lawful basis is compliance with a legal obligation.
- To Improve Our Website and Services: We may use technical and usage information to understand how our website is used and improve our products, services and customer experience.Our lawful basis is our legitimate interests in developing and improving our business.
Who We Share Your Data With
We only share personal data with trusted providers who help us operate our business, and only where they need the information to provide their services.
These providers may include:
- Our payment provider, such as Stripe and PayPal
- Our delivery and courier partners
- Our website hosting provider
- Our email and marketing platform, such as Mailchimp
- Our analytics providers, such as Google Analytics
- Professional advisers, including accountants or legal advisers
- Government bodies, regulators or law enforcement authorities where required by law
We do not sell your personal information.
- International Transfers
Some of our service providers may process personal data outside the UK.
Where personal data is transferred internationally, we use appropriate safeguards to protect it. These may include UK-approved standard contractual clauses or another legally recognised transfer mechanism.
- How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes described in this policy.
We may retain certain information for longer where required to meet legal, accounting, tax or regulatory obligations.
When personal data is no longer required, it will be securely deleted or anonymised.
- Your Rights
- Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal data
- Ask us to restrict how your personal data is used
- Object to the processing of your personal data
- Request the transfer of your data to you or another organisation
- Withdraw your consent where we rely on consent to process your data
- These rights may be subject to certain legal restrictions.
To exercise any of these rights, please email sales@unique-stone.co.uk.
We may need to confirm your identity before responding to your request.
- Marketing
We only send marketing communications where you have opted in or where we are otherwise legally permitted to do so.
You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at sales@unique-stone.co.uk.
Unsubscribing from marketing communications will not affect important service messages relating to your orders or account.
- Cookies
Our website uses cookies and similar technologies.
Please see our Cookie Policy for more information about the cookies we use and how you can manage your preferences.
- Complaints
If you have concerns about how we collect or use your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office.
Further information is available at ico.org.uk.
- Changes to This Policy
We may update this Privacy Policy from time to time.
The version in force will be the version published on this page.
Last updated: 5th July 2026
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Help Centre
Answers to the questions we are asked most often. If you cannot find what you need, contact the team on [Unique Projects contact details: phone, email and postal address] and we will be glad to help.
Choosing natural stone
Which natural stone is best for a patio?
Sandstone is the most popular all round choice for its warmth and wide colour range. Limestone suits contemporary schemes, granite is best for heavy use and high specification, and slate adds dramatic darker tones. The right choice depends on the look you want and how the area will be used.
How do I choose the right stone for my project?
Think about the use and traffic, the finish you prefer, and how the stone will sit against your house and planting. Order samples and view them in place, dry and wet. We are always happy to advise.
Laying and preparation
Do you supply or lay the stone?
We are supply only. We give installation advice with every order, and our sister company Unique Projects can install the stone as a separate service.
Should I check the stone before laying?
Yes. Always inspect your delivery and lay out a dry run before fixing. If anything looks wrong, contact us first, because laying stone is treated as accepting it.
Sealing and maintenance
Does natural stone need sealing?
Sealing is recommended for porous stones such as sandstone, limestone and travertine, as it helps resist staining and weathering. Granite and slate are denser and need less protection. We will advise per range.
How do I keep my stone looking its best?
A regular sweep and an occasional wash with clean water keeps most natural stone in good order. Reseal periodically in line with the product guidance.
Ordering and wastage
How much stone do I need?
Measure the area in square metres and add around 10 per cent for cuts and wastage. Each product
page lists coverage, and we are happy to check your quantities before you order.
Do I have to buy a full crate?
We offer split and full pallets.
Samples
Can I get samples before I order?
Yes. We send physical samples so you can see the colour and texture in your own light before committing to a full order.
Delivery
How much is delivery and how long does it take?
Delivery is free on orders over £750 plus VAT to UK mainland addresses, and £65 plus VAT below that.
Most in stock orders arrive within 1 to 3 working days. See our Delivery page for full details.
Ethics and sourcing
Is your stone ethically sourced?
We work with quarry partners we have vetted, and we favour suppliers who extract and work stone responsibly.